Tonight my airbnb guest delighted me. She surprised and delighted me. I am surprised at myself for being so delighted. And then I’m not. It’s perfectly reasonable that I should be delighted, I say to myself. It isn’t every day — in fact it has never happened before — that a guest asks for potato and onion.
That’s right. She asked for potato and onion. They were out to dinner. I got a text. “Keswick Hall is beautiful,” Erika wrote. “Thanks for the recommendation … one question, do you happen to have a potato and onion? Or is there a little grocery store nearby that will be open after dinner?” I had sent them to Keswick Hall because you can bring your dog to dinner there (in the part of the hotel they call Villa Crawford), and these guests have a little dog. They seemed quite attached to their dog, Chuleta is her name, plus the Villa has amazing parmesan truffle fries, and it is worth the trip just for that. I was watching a movie when the text came in, and I did not look at it right away. It was a good movie. Then I had to get up anyway, so I paused the movie and looked at the message. Do you happen to have a potato and onion?
Perhaps I should explain two things.
One: Assuming I have chickens (which I didn’t for a while last summer, so this is not to be taken for granted), there will always be eggs waiting in the fridge for my guests. I have also taken to leaving a stick of butter because an egg fried in butter with a little salt and pepper is pretty close to perfection in food as far as I’m concerned, though I know some people prefer olive oil, and to each his own. This is available as well, standing where a bottle of olive oil should stand, just behind one of the gas burners, ready should you need it.
When these guests arrived this afternoon, I explained about the wifi and the stairs and the eggs in the fridge. In response to my eggs statement, Alex said, “Is there oil?” I smiled, feeling my heart soften (he’s planning breakfast, I said to myself, I like these people). Why, you may ask, is it significant that they are planning breakfast? Why does that matter? What does it say about them? It says they cook. Not everyone does. Many cannot. Or don’t have time. Or cannot be bothered. These people would take time to make their own breakfast.
Alex kept going. “I’m excited about your eggs. I guess they are really fresh.” Oh, such welcome words. “You can’t find fresher,” I say. “I hope you’ll enjoy them.” Then I said the rest of what I ordinarily say about letting me know if you forgot anything or if you need anything and to have a nice night and enjoy yourselves. And off they went to dinner.
Two: It is a rare day under the sun that there are no potatoes or onions in my pantry. Anyone who knows me will verify this truth. I keep them in baskets so they can get air. I use them frequently. I love them. I cook them in numerous ways, but most often I slice up an onion, saute it in olive oil, and add thinly sliced potatoes (skins on) and salt and pepper. The onion gets soft and sweet and a little brown as the flame does its work, and the potato crisps up just a bit as it, too, softens to peak doneness. Breakfast, lunch or dinner, this works for me. Simple and delicious.
Now you see why I am delighted. This man is not only going to cook eggs for breakfast, he is going to fry up potatoes and onion as well. Who does this?
When guests come, when you first meet them, you don’t know what’s coming. You can get an inkling, and you may or may not be right. I had a good feeling about Alex and Erika and Valerie when Alex asked about the oil. Now I will never forget them.
I know it’s not usual for someone to get excited about potatoes and onion. I know I am unusual in that way, and perhaps I will talk about my unusualness another time. Tonight I’m just smiling. Oil. Potato. Onion. And more.
Truly it’s a magical night. In the distance, I hear fireworks – must be a wedding at Keswick Hall. All by itself, that would add to the potatoes and onion delight. But as I write tonight, I am facing the new windows Bradley put in for me a month or so ago. It’s May, one year since another very special guest left me a note saying he had woken to a ballet of fireflies, and he had never seen real fireflies before. I wrote about this in my ‘People love surprises’ post. A year ago, I had questioned and then dismissed whether or not those were really fireflies, as I myself had been used to seeing them in August but not in May. But if he says he saw fireflies, he saw fireflies, and far be it from me to question that. Tonight, guess what is dancing on my windowpane. — fireflies!
How can it be? In one night: Oil. Potato. Onion. Fireworks. Fireflies!
One thought on “Potato and onion”
Patricia, what makes you “stand out” as an airbnb host is you “listen” to your guests. You go beyond the words but truly listen to them and “connected the dots” with the potato and onion, butter and oil. Whether in the hospitality industry or in any business, if you “listen” to your customers you can exceed their expectations to create an amazing experience for both the customer and the business. Keep up the great work on this blog!